What is a ticketing system?
A support ticketing system is an essential part of help desk software, that allows customer representatives to be effective and organized. A ticketing management system receives a customer request for support and it automatically creates a ticket. Then a certain agent is responsible for resolving the ticket in the servicedesk software. In an IT ticketing system, you are able to manage ticket responsibilities too.
LiveAgent’s simple ticketing system also alerts you whenever you’re about to start answering a ticket that another agent is working on.
Ticketing system for customer service is a really useful tool that helps each staff member to be more organized and efficient. This managing system also has an impact on costs, sales, revenue, customer satisfaction and it is a great time-saver. It is like an advanced version of an email management software, that can usually handle many more inbound channels.
Frequently Asked Questions
How do you define a ticketing system?
The IT ticket system is a management tool that processes and catalogs customer submissions. It is an essential part of the help desk software and allows customer service representatives to be efficient and organized when dealing with customer issues.
Does every business need a ticketing system?
If you sell products or services and want to be recognized on the market and be able to compete with other companies, you will need ticketing systems software. It allows you to automate work, organize notifications, provide efficient service, prioritize tasks and easily transfer tickets between agents.
Is LiveAgent a ticketing system?
LiveAgent is one of the popular ticketing systems. It automatically tracks and converts all customer requests into tickets, regardless of the communication channel. The interface is intuitive and allows for efficient operation.
Vstopnični sistem za prijavo težav
Za izbiro najboljšega sistema za prijavo težav je treba upoštevati številne dejavnike. Naredite pravo izbiro s tem hitrim vodnikom.
Služba za pomoč proti službi za podporo
LiveAgent ponuja IT službo za pomoč uporabnikom, ki vključuje brezplačno in demo različico ter podporo strankam. Stranke lahko uporabljajo samopostrežne portale in spletno bazo znanja, ki je prilagojena njihovim potrebam. Priporočajo integracijo s sistemom, določitev SLA ciljev ter mobilno aplikacijo za izboljšanje storitev IT pomoči. Nudijo tudi bazo znanja za začetne rešitve in povratne informacije CSAT. Poleg tega nudijo programske rešitve za pomoč strankam, odjemalski portal, upravljanje pritožb in e-pošte ter VoIP telefonske sisteme.
Pomoč strankam je niz storitev, ki jih podjetja ponujajo strankam, ko kupijo izdelek ali storitev. To vključuje reševanje težav in poizvedb ter uporabo različnih kanalov komunikacije, kot so e-pošta, telefon, klepet v živo in socialni mediji. Pomembna je tudi ustvarjanje baze zvestih strank in učinkovitost dela.