Preprečite več Agentom delati na istem zahtevku. LiveAgent prikazuje, kdo gleda zahtevek in kdo odgovarja nanj.
LiveAgent prikazuje:
- Kdo si ogleduje zahtevek
- Kdo odgovarja na zahtevek
Funkcija Zaznavanje hkratnega dela agentov je bistven in zmogljiv del LiveAgentove programske opreme za podporne vozovnice. Nikoli vam ne bo treba skrbeti, da boste pošiljali ponavljajoče se odgovore. Pri delu z algoritmom To Solve zaznavanje trkov poskrbi, da agenti ne odprejo vstopnice, na kateri se že dela.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
How to automatically assign a ticket to agent who opened it
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.
How to automatically assign a ticket to agent after reply
Create a rule to automatically assign a ticket to agent after reply. Guide included. Get the most of your Live Agent and develop your business successfully.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
