LiveAgent ponuja možnost dodajanja spletne povezave do zgodovine zahtevkov v poslanih email sporočilih.
Spletna avtentikacija zgodovine vstopnic:
- Če je vklopljeno, bo moral uporabnik biti prijavljen za branje zgodovine vstopnic.
- Če ni vklopljeno, lahko vsak prebere spletno zgodovino vstopnic.
Kako izgleda zgodovina spletnih vstopnic:
Share ticket updates with a URL
Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. Try it today. No credit card required.
How to automatically assign a ticket to agent who opened it
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
