Kaj je črni seznam?
Črni seznam vsebuje prepovedana e-poštna sporočila, poslana z določenih e-poštnih naslovov in domen. Uporablja se skupaj s seznamom dovoljenih, e-poštnih sporočil, poslanih z določenih e-poštnih naslovov, ki veljajo za zaupanja vredne, za prepoved e-poštne domene, hkrati pa omogoča sprejem nekaj določenih e-poštnih naslovov iz iste e-poštne domene.
If an email address or domain is considered harmful or dishonest, it can be blocked by an employee who adds the email address or domain to the blacklist. Email addresses can be unblocked to allow them back into the whitelist or removed from the blacklist. Usually, email addresses that try to phish, harm, or spam are added to the blacklist.
Frequently Asked Questions
What is a blacklist?
A blacklist is a list of people who are unacceptable to the person or organization that creates the blacklist. A person (or organization) who is on a blacklist is seen as an individual who has done something that is not acceptable, hence the customer support may be rejected.
How to access blacklist in LiveAgent?
Any agent working in the panel has access to the LiveAgent blacklist. Thanks to this, they have access to the email and domains list.
Strokovna opomba
Črni seznam vsebuje prepovedana e-poštna sporočila, poslana z določenih e-poštnih naslovov in domen. Uporablja se skupaj s seznamom dovoljenih e-poštnih naslovov, ki veljajo za zaupanja vredne.
How to automatically assign a ticket to agent who opened it
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
Kako oblikovati stran s pogostimi vprašanji
Canned messages improve customer communication and business success. LiveAgent offers various tools for customer support and a 14-day free trial.
