Kaj je poslovni VoIP?
Ta rešitev lastnikom podjetij olajša klicanje strank, prodajne klice in sodelovanje s svojo ekipo pri poslovnih klicih. Poslovne VoIP telefonske storitve običajno poleg osnovnih glasovnih klicev ponujajo tudi napredne funkcije, kot so skupna raba zaslona, video srečanja in prepis glasovne pošte. Ker imajo poslovne storitve VoIP veliko različnih funkcij, je plačilo za dodatne posebne zmogljivosti običajno.
V nasprotju s potrošniškimi storitvami lahko poslovni ponudnik VoIP vlaga več v izgradnjo in vzdrževanje varnega omrežja VoIP. Poleg tega najboljše poslovne storitve VoIP ponavadi ponujajo visoko raven podpore strankam. Navsezadnje si lastniki podjetij ne morejo privoščiti izgube stika z zaposlenimi, še posebej pri delu na daljavo.
Kako vedeti, ali je vaše podjetje primerno za poslovni VoIP?
Preden uporabite poslovne storitve VoIP za obdelavo vseh telefonskih klicev, morate upoštevati nekaj točk. Najprej preverite, ali imate dostop do hitre internetne povezave. Morda imate kabelsko, DSL, satelitsko ali optično internetno povezavo v običajnem pisarniškem okolju. Vendar pa je pomembno, da preverite tudi pri svojih oddaljenih ekipah. Vprašajte jih, ali imajo internetno storitev z vsaj 5 megabitno hitrostjo prenosa in nalaganja, da lahko uporabljate videosestanke.
Zdaj lahko razmislite o nekaterih prednostih, ki so na voljo pri poslovnih ponudnikih VoIP v primerjavi s tradicionalnimi poslovnimi telefonskimi storitvami.
- features – Business VoIP providers are known to offer unlimited calling across the country. However, there are many other advanced features to consider. For example, an auto-attendant feature makes it easier to answer calls that come in during evenings and weekends. Some providers also deliver voicemail transcription (i.e., the system converts a voicemail to text).
- cost savings – Depending on the features you choose, business VoIP providers can offer significant cost savings. Compared to traditional business services, you can save 20-50%. The cost savings could be even higher if you make a lot of international calls.
- options for small businesses – Some business phone service providers offer unified communications, video meetings, and team messaging. These advanced features are typically available through expensive plans. An enterprise phone service is not a good fit for a small business focused on cost savings. That said, business VoIP phone systems are still an excellent choice for many small businesses because of their low cost and flexibility.
Kako lahko podjetja izkoristijo poslovne storitve VoIP?
Obstaja devet vidikov, ki imajo podjetja koristi od uporabe poslovne storitve VoIP. Nekatere od teh ugodnosti so na voljo prek tradicionalnih analognih telefonov, večina pa je na voljo samo za VoIP klice.
- Make as many calls as you want with unlimited calling features. VoIP services are a cost-effective choice for companies that rely on making calls, including outgoing calls to customers. You can often get unlimited domestic calling to anybody in the country. International calling rates can be as low as a few pennies per minute.
- Stay connected with other teams. Staying organized in the age of remote work is more manageable with business VoIP services. You can use conference calling with your customer service teams, sales teams, and other company parts.
- Use screen sharing to improve understanding. Verbally describing a process isn’t always the right approach in business. Some of your employees might prefer to see diagrams, charts, or other visual aids.
- Deepen your connection with video meetings. Some business VoIP plans include support for video meetings with groups and video calls. Communicating by video is a powerful way to enrich a conversation with an employee or customer. You might find it easier to understand the other person’s thoughts and feelings and connect better with them. Some VoIP plans let you invite 10, 20, or even 100 participants to a video conferencing session.
- Get quick answers with team messaging. Newer VoIP plans include a team messaging (also called instant messaging) feature. This is a helpful way to communicate with your team. After all, spending 10 minutes looking at calendars to set up a conference call doesn’t make sense in every situation.
- Voicemail. It is a standard feature in today’s business VoIP technology, even on a basic plan. To boost business productivity further, look for voicemail to email features. Reading a transcribed voicemail can be easier than listening to a recording.
- Apps with video. These are a great choice if you have an Internet provider that offers fast broadband services. For instance, you might invite your ten best customers to a video call to reveal a new product you’re working on. During the video meeting, you can use screen sharing to demonstrate the idea and get their feedback. Some apps with video will even let you share control over your screen. This is a powerful tool to boost engagement.
- Scalability. Unlike most mobile phones, it is easy to add or remove users from your VoIP service. That is valuable because you can add users to your contact centers at busy times and then cancel those accounts later if they are not needed.
- Routing. Midsized businesses and larger companies get a lot of incoming calls to manage every day. Routing calls to the right person or department helps to provide better service to your customers.
Kako izbrati najboljšega poslovnega VoIP ponudnika?
Obstaja nekaj dejavnikov, ki jih morate upoštevati, da zagotovite najboljšo ponudbo.
- flexibility – Some providers may require you to sign up for annual plans to get the best deal on their enterprise tier. In contrast, the lowest tier may let you cancel at any time but provide fewer features. Remember that you can mix and match between plans. You might use a higher-end option (i.e., the enterprise or professional tier). In contrast, the lowest tier may be a good choice for departments with fewer calls.
- mobile device support – Many of your employees might like the option to work remotely. To support this need, look for a provider that offers mVoIP phone apps or can make calls from multiple locations without buying an office phone.
- integrations – LiveAgent integrates with popular business software like Salesflare, Pipedrive, Highrise and Gmail, and many others. Choosing a business VoIP provider that integrates with your software can save you time every day.
- monthly minutes – Some VoIP providers offer unlimited minutes on domestic calling. Before signing up, think about your calling needs. If you regularly call customers in other countries, you might need a plan with international calling.
- other powerful features – Larger companies might need the capacity to offer online meetings, unlimited extensions, and other capabilities that go beyond typical VoIP features. This is usually the case if you have a range of different teams (e.g., sales, customer service, accounting, etc.) who all need an office phone.
Upoštevajte, da vsak ponudnik VoIP uporablja različne besede za opis svoje storitve. Eno podjetje lahko za najhitrejšo storitev uporabi besedno zvezo “podjetniški nivo”. Drugo podjetje lahko ponudi “stopnjo hitrosti”. Ker obstaja veliko različnih izrazov, je pomembno, da natančno preučite zaračunano mesečno ceno in natančne funkcije.
Če želite razviti svoj ožji seznam poslovnih storitev VoIP, začnite s pregledi industrije, kot je priporočeni sistemi Voice Over IP. Videli boste ponudbe, kot so Ooma Office, RingCentral in Cisco.
Kako vzpostaviti poslovni VoIP sistem?
Posebni koraki za vzpostavitev poslovnega sistema VoIP se razlikujejo. Na primer, nastavitev RingCentral MVP se bo razlikovala od nastavitve LiveAgent. Kljub temu obstaja nekaj splošnih skupnih točk, ki veljajo za vsak sistem VoIP.
Internetna povezava
Kakovost in hitrost vaše internetne povezave sta ključnega pomena za VoIP klice. Obrnite se na svojega internetnega ponudnika in mu povejte, da preklapljate na storitev Voice over Internet Protocol. Če želite doseči najboljšo kakovost govora, boste morda morali nadgraditi svojo internetno povezavo ali kupiti novejši brezžični usmerjevalnik, ki podpira WiFi 6.
Načrtujte namestitev Voice over Internet Protocol
Vaš naslednji korak je načrtovanje namestitve vaše nove internetne telefonske storitve. Za doseganje najboljše kakovosti glasu je lahko potrebno nekaj testiranja, zato si vzemite dovolj časa. Lahko se odločite, da načrtujete namestitev ob koncu tedna, da zmanjšate motnje v poslovanju. Če nimate lastnega strokovnega znanja za IT, vprašajte svojega ponudnika internetnih telefonskih storitev, če ponujajo storitve namestitve. Plačevanje te možnosti je včasih dobra ideja v večjih podjetjih.
Komunicirajte z zaposlenimi
Pošljite e-pošto svojim zaposlenim, da objavite nov sistem. Če obstajajo pomembne nove funkcije, kot je poslovna besedilna sporočila, jih označite v e-pošti. Načrtujte nekaj usposabljanj za svoje osebje. Sodobni telefoni IP so polni dodatnih funkcij, zato je potreben čas, da se jih naučite uporabljati.
Posodobite gradivo za usposabljanje
Zdaj, ko imate boljša orodja za poslovno komuniciranje, posodobite svoje dokumente za usposabljanje. Na primer, razložite, kako delujejo določene funkcije (npr. uporabljamo večnivojsko samodejno pomočnico za upravljanje dohodnih klicev strank).
Choose the right fit for your business
Among other useful features, LiveAgent also integrates with plenty of VoIP providers, giving you the option to pick the right one just for you. Want to see for yourself?
Frequently asked questions
What is a business VoIP?
Business VoIP is a business communications tool that makes it easy to make calls and receive calls. In many cases, business VoIP is lower cost than a traditional business phone system. Business VoIP plans often provide unlimited calling and advanced features like screen sharing or video meetings.
How does business VoIP work?
Business VoIP works by converting your words into digital signals which are transmitted through the Internet. Behind the scenes, business VoIP providers use various methods to make sure you have high-quality calls. All business VoIP users need high-speed Internet access to use the service effectively.
How to know if your company is a good fit for business VoIP?
Almost all businesses are a good fit for business VoIP. There are only two situations where a business might not want to switch to VoIP. A company that lacks reliable Internet access, or companies that are not ready to implement of newer technologies.
How can companies benefit from business VoIP service?
There are many benefits available by switching to a business VoIP service. For example, you can avoid the additional charges that traditional phone companies apply for long phone calls. Most business VoIP service providers include either unlimited minutes or inexpensive calling rates. Finally, business VoIP services sometimes include support for video meetings and call management so you can stay productive.
How to choose the best business VoIP provider?
Start by looking at the technology your team uses every day. For example, if you use Gmail and Pipedrive, LiveAgent is a good fit because it integrates with these technologies and dozens other apps. Read industry reviews and ask your colleagues for tips. Keep researching until you identify two or three potential providers for your shortlist.
How do I set up a business VoIP system?
The specific technical steps vary with each Internet service provider. However, there are four general steps you can follow after you select a VoIP system. Step one is to check that your Internet connection can support VoIP calls. Step two is to plan and schedule the VoIP installation. In step three, you will infirm your employees about the new technology. The final step is to update your training material.
