Kaj je seznam dovoljenj?
Seznam dovoljenj je uporabljen za omogočanje prijav iz specifičnih IP naslovov ali seta IP naslovov. Odvisno od varnostne politike vašega podjetja lahko uporabnikom, kot so agenti, administratorji in lastniki, omejite prijavo na panel agenta le iz IP naslova znotraj podjetja.
V LiveAgent lahko vzpostavite dovoljene IP naslove v Konfiguracija>Splošno
Primer podprtih vrednosti: točno ujemanje (npr. 192.168.1.1), uporaba zvezdice (npr. *.*.*.*), seta (npr. 1.1.1.1-1.2.1.1), seta definiranega v obliki sub net mask (npr. 192.168.0.0/16).
How to automatically assign a ticket to agent who opened it
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.
How to automatically assign a ticket to agent after reply
Create a rule to automatically assign a ticket to agent after reply. Guide included. Get the most of your Live Agent and develop your business successfully.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
