LiveAgent je programska oprema za podporo strankam, ki je zasnovana za pomoč podjetjem pri upravljanju operacij za podporo strankam iz enega centraliziranega mesta. Vključuje orodja in funkcije, ki omogočajo podpornim ekipam, da bolj učinkovito odgovarjajo na vprašanja strank in rešujejo njihove težave. LiveAgent-ova programska oprema pomaga poenostaviti in avtomatizirati mnoge vidike podpore strankam, integrira se z različnimi komunikacijskimi kanali, kot so e-pošta, klepet v živo, družabna omrežja, telefonski klici in še več. Prav tako zagotavlja jasen pregled vseh možnosti in funkcij, ki so na voljo.
Video govori o pomembnosti digitalnega marketinga in kako lahko podjetja izboljšajo svojo prisotnost na spletu. Poudarja pomen uporabe družbenih omrežij in vsebin, ki pritegnejo ciljno publiko. Govori tudi o pomembnosti analize podatkov za izboljšanje marketinških strategij.
hey guys today I'll be showing you how
lie vision works as a help desk software
what I want to show you is how easily
you can communicate with customers
without any other tool than live agent
because it lets you connect different
channels and reply to them from your
dashboard so let's get started
I want to show you how it works through
live chat so all I have to do is click
the live chat button on our site fill in
the pre-chat form with my name and email
address and send my message behind
I need help once that message is sent
the system will register my incoming
chat just like this and starts ringing
where you can answer a few chat forum is
right over here and I can start chatting
with the customer I can say hi okay now
I know as you can see it's going in
real-time and I can say please send me
an info on email once I close the chat
the customer will be prompted to rate
your responses so I'll give myself a
good rating and as you can see is
registered right over here after the
conversation inside the ticket and now I
can continue the conversation through
email as the customer requested so all I
have to hit is replying my email address
is right over here as it was registered
in the pre-chat form and I can say hi
song out here's the info you requested
so once I hit Send that will come over
into my email very shortly so let's just
give it a second and here it is it's
popped up it says hi Sonia here's the
info you requested it also has the chat
transcript from earliest of the customer
to know or be reminded of what was
happening beforehand so I can just
respond say thank you for your
assistance and that'll pop up right
inside the same ticket in just a moment
so I can you refresh if I would like to
so let's do that just so it can go
faster
right great so now that we've refreshed
it has arrived and is it good see it's
right down here my response matches up
so that's great and now we can take it a
step further if we want to continue this
conversation for a phone call we can do
that
so let's showcase how that works so I'll
just click the call button over here
I'll type in the number that I want to
call I don't want to forget that country
code and we can hit the call button so
let's wait for it to ring as you can see
it's working I'm going to answer and
meet myself so there isn't any kind of
echo or feedback and as you can see the
system tells you right over here that
the call is happening with through the
browser and it's also recording our call
at the same time so let me hang up right
now and off and as you can see the
system has created an instant playback
of the call so let's listen to it and
hear meet myself with everything any
kind of feedback so that's how it works
so everything is all in one place from
the live chat to my agent Ward to the
email communication through the phone
call now we can take it a step further
let's say customer wants to contact you
through knowledge base or your customer
portal regarding I don't know maybe they
want to request an intubation anything
let's just send a test message so let me
send that message and this message will
arrive as a separate ticket as you can
see live agent already registered it
that it's over here so let me close out
from this ticket let's refresh and here
it is now let's say that I submitted
this tickets through a knowledgebase or
in my customer portal but it was about
the same thing that I was dealing with
on the phone calling the email and the
live chat so how do I merge these
tickets together so they're all in one
place well easily all I have to do is
click over here click merge select the
ticket I want either by ticket ID or
search it so I'm just going to search
with my name find the ticket I want to
merge click select and rich
and the system will do its thing and
everything will be merged in one spot so
now I have my live chat communication I
have for my email communication I have
the phone call that is recorded and
stored so you can listen to it later and
I even have the ticket that I submitted
to my knowledge base or a customer
portal so everything is all in one place
and this is all for your convenience and
for the convenience of it your agents so
everything is on one under one place
they can be more efficient they don't
have to be tabbing out of different
accounts to monitor different tickets
and notifications and it's also very
secured because when you're not logging
into different accounts constantly and
sharing login credentials and everything
is under one roof there's a way lower
chance of any kind of data leaking or
anything like that so that's how live
agent can replace all your tools and be
great help this software and addition to
your team thanks so much for watching
have a good one
[Music]
Programska oprema službe za pomoč uporabnikom je zasnovana za pomoč podjetjem pri upravljanju storitev za stranke in podpornih operacij z enega centraliziranega mesta. Običajno vključuje orodja in funkcije, ki ekipi za podporo omogočajo, da odgovori na vprašanja strank in učinkoviteje in uspešneje razreši njihove težave. Lahko močno izboljša odzivne čase, zmanjša napake in poveča splošno zadovoljstvo strank. S programsko opremo službe za pomoč lahko podjetja sledijo in upravljajo prijavnice za podporo ter avtomatizirajo pogosta opravila, kot je pošiljanje samodejnih odgovorov ali stopnjevanje prijav višjim podpornim osebjem.
Glavna prednost programske opreme za pomoč uporabnikom je, da lahko pomaga racionalizirati in avtomatizirati številne vidike podpore strankam, zaradi česar je učinkovitejša in stroškovno učinkovitejša. Z zagotavljanjem orodij za podporo agentom, ki jih potrebujejo za učinkovitejše upravljanje zahtevkov za podporo, lahko programska oprema službe za pomoč podjetjem pomaga zmanjšati delovno obremenitev in izboljšati splošno kakovost, zagotovljeno strankam. LiveAgent je odličen primer programske opreme, ki omogoča integracijo z različnimi komunikacijskimi kanali, kot so e-pošta, klepet v živo, platforme družbenih medijev, telefonski klici in drugo. Ta integracija omogoča podjetjem, da konsolidirajo vso komunikacijo s strankami na enem centraliziranem mestu, kar olajša upravljanje in odzivanje na zahteve za podporo. Videoposnetek vam daje jasen pregled LiveAgentove programske opreme službe za pomoč IT in vam daje idejo o vseh možnostih in funkcijah, ki so na voljo.
Kako nastaviti in uporabljati svojo integracijo PipeDrive
Integracija PipeDrive z LiveAgent omogoča podjetjem učinkovito upravljanje prodajnih kanalov in poslov, s petimi preprostimi koraki v video vadnici. Obstaja tudi možnost brezplačnega preizkusa vseh komunikacijskih kanalov.
LiveAgent programska oprema za pomoč uporabnikom ima pozitiven vpliv na trženje in telekomunikacije. Uporabniki navajajo, da pomaga izboljšati podporo strankam, povečati zadovoljstvo strank in povečati prodajo. LiveAgent je orodje za komunikacijo s strankami, ki je brezplačno dostopno brez obveznosti kreditne kartice. Programska oprema LiveAgent lahko pomaga izboljšati CX vaše spletne trgovine. LiveAgent ponuja brezplačno preskusno različico. Ta tekst ponuja primerjave različnih rešitev za pomoč uporabnikom in upravljanje zahtevkov na tržišču, ocenjenih s strani uporabnikov Capterre glede na ceno, funkcionalnost in enostavnost uporabe.
Pregled programske opreme za snemanje klicev Liveagent
LiveAgent je celovita rešitev za službo za pomoč uporabnikom, vključno s funkcijami klicnega centra in snemanjem klicev. Ponuja tudi IVR, sistem izdaje vstopnic, CRM in integracije. Cene se začnejo pri 29 $ na mesec, z brezplačnim preskusom. Programska oprema deluje gladko in je enostavna za uporabo, z obilico podpornih virov.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Naša spletna stran uporablja piškotke. Z nadaljevanjem uporabe te strani soglašate z uporabo piškotkov, kot je navedeno v našem pravilnik o zasebnosti in piškotkih.