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Kaj so Gravity obrazci?
Gravity obrazci je vtičnik za WordPress. Uporablja se lahko za ustvarjanje kontaktnih obrazcev za zbiranje podatkov in informacij.
Kako ga lahko uporabite?
Gravity obrazci v vašem LiveAgent vas obvestijo, kadar koli je predložen nov obrazec in ko je v sistem dodana nova stranka. Stranke lahko ročno dodate ali odstranite in z njimi ustvarite nove pogovore.
Prednosti
- Spremljajte nove oddane obrazce
- Upravljajte in spremljajte nove/obstoječe stranke
- Začnite nove pogovore
- Boljši tok dela
Frequently asked questions
Kaj so Gravity obrazci?
Gravity Forms je vtičnik za WordPress, ki vam omogoča ustvarjanje obrazcev brez kodiranja.
Kakšne so prednosti integracije Gravity obrazcev z LiveAgent?
- bodite obveščeni, ko bo predložen nov obrazec
- spremljajte nove in obstoječe stranke
- nemoten potek dela
Programska oprema klicnega centra LiveAgent omogoča analizo uspešnosti dohodnih in odhodnih klicev ter razporejanje klicev na kartice strank. Za uspešno reševanje dohodnih klicev je pomembno ustrezno usposabljanje zastopnikov in sledenje meritvam za izboljšanje uporabniške izkušnje. LiveAgent ponuja tudi zanesljivo programsko opremo kontaktnega centra in možnosti samopostrežbe za stranke.
Programska oprema za sledenje klicalcem
The use of call tracking software helps marketers to connect their online and offline marketing efforts. The software collects data from incoming calls and assigns a business phone number to track and analyze conversions, as well as providing insights on the location and phone number of callers. This allows marketers to understand the ROI of their marketing campaigns for each channel and allocate budget accordingly. Additionally, real-time insights enable efficient handling of incoming calls to enhance customer support and satisfaction.
LiveAgent ponuja različne funkcije za klepet v živo, vključno z ogledom tipkanja v realnem času, proaktivnimi povabili in video klepetom v živo. Stranke lahko s pomočjo razširitev prilagajajo funkcionalnosti in individualne potrebe. Klepet v živo nudi ugodne cene ter skoraj takojšnje odgovore in je pomemben kanal za storitve za stranke.
Triggers, conditions and actions
This text describes various conditions that can be used to trigger certain actions within a ticketing system. These conditions include specifying the geolocation, assignment, status, priority, SLA level, and source of a ticket, as well as the type of rating for an agent. Additionally, there are conditions for incoming calls and messages, outbox mail status, and queue length for tickets, calls, and chats. The text also includes options for email triggers and ticket relations. These actions can be performed by various initiators, including assigned agents, requesters, and logged in user roles. Custom field values, notes, and tags can also be added or deleted.
