Ustvarite kategorije na portalu za stranke glede na vaše izdelke, storitve ali vrste strank. Dodajte članke v bazo znanja, forume ali deske za povratne informacije. Ustvarite pripomočke za iskanje v bazi znanja in strankam omogočite enostaven dostop do člankov v vaši bazi znanja. Pripomočki za iskanje so prilagodljivi in jih lahko postavite kamor koli na strani z bazo znanja.
Izberite temo svojega portala za stranke iz vnaprej določenih predlog ali ustvarite novo s css in HTML po meri. Dodajte svoj logotip, naslov, kode za sledenje, glavo in nogo.
3 vnaprej določene teme:
- Klasična
- Minimalistična
- Montana
![knowledgebase-themes-LiveAgent]()
Vnaprej določene teme baze znanja
Barve lahko prilagodite:
- Glava
- Gumb za glavno dejanje
- Gumb za glavno dejanje – Hover
- Gumb za sekundarno dejanje
- Gumb za sekundarno dejanje – premaknite miškin kazalec
- Desni prostorček
- Ikona Kategorija
- Ikona Članek
- Barva predmeta
- Barva naslova
Različne vsebine za agente in stranke
Ustvarite lahko ločene članke in kategorije zbirke znanja, ki niso dostopni vašim strankam, vendar jih lahko vidijo le vaši agenti (interni članki, kategorije).
Viri baze znanja
Create multiple self-service portals
Have multiple brands or products that you manage with LiveAgent? No problem, create a unique customer portal for each! Try it today. No credit card required.
KnowledgeOwl is a straightforward and functional knowledge management software with an easy-to-use interface. Its knowledge base functions are readily accessible, and the editing features are standard and customizable with automatic saving. However, the software's cost can be exorbitant, with even the cheapest plan being more expensive than other knowledge management software options. There are three pricing plans, with each offering different features and capabilities. While KnowledgeOwl is an excellent software for creating an impressive knowledge base, its cost may not be feasible for all businesses.
LiveAgent's knowledge base software allows you to customize almost everything with various themes and branding options. Its user-friendly design makes it easy to navigate and use all its functions, including image editing and forum creation. LiveAgent's pricing is subscription-based and offers multiple levels of features starting from a free version to an all-inclusive package. It's a great option for those seeking a professional-looking knowledge base portal without the hassle of coding. However, the platform has a few common issues, such as difficulty customizing the default header and footer in the client portal. Overall, LiveAgent is a great solution for creating a customer-facing portal with knowledge base articles and forums.
Odgovori na vprašanja o izdelkih/storitvah
Baza znanja je ključnega pomena za promocijo podjetja in olajšanje uporabe izdelkov in storitev za stranke. Pomaga zmanjšati stroške in izboljšati zadovoljstvo strank.
The use of a simple and understandable language is recommended for effective Knowledge Base articles. Microsoft research shows that 90% of consumers expect self-service portals, leading to the necessity of creating Knowledge Bases. They contain informative articles and FAQs and facilitate self-service and navigation. LiveAgent offers various features and integrations for businesses, making it a popular customer support software option. The company emphasizes the importance of using a clear and concise language and structure when creating Knowledge Bases.
