What are Canned messages?
Canned messages are predefined responses to common questions. These can effectively eliminate repeating and rephrasing answers to the customer queries that keep repeating themselves. In LiveAgent you can define an unlimited number of canned messages and make them available to all support staff in general or on a per department basis. All of the messages could be linked with specific keyword(s), so finding the right one is a breeze. Agents are able to define their own canned messages as well to personalize their respective workflows and needs.
Pripravljena sporočila so ključna za uspešno komunikacijo s strankami. S pravo strategijo in ustrezno programsko opremo, lahko dosežemo boljše odnose s strankami ter dolgoročno uspešnost poslovanja.
Canned messages improve customer communication and business success. LiveAgent offers various tools for customer support and a 14-day free trial.
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