Kaj je programska oprema za izdelavo zahtevkov?
Programska oprema za izdelavo zahtevkov je platforma, ki omogoča lažje reševanje težav strank. To je preprostejša metoda kot reševanje težav strank prek elektronske pošte. Osebju za pomoč strankam pomaga, da delajo bolj učinkovito in zato lahko zagotavljajo kakovostne storitve. Pomaga tudi določiti prednostne naloge, tako da jih je mogoče rešiti pred ostalimi. Ta programska oprema shranjuje vse zahteve strank na enem mestu.
Ticketing software is a good business investment. It has an impact on costs, revenues, work efficiency and customer satisfaction. Therefore, it is important to choose the best ticketing software provider that will meet the specific needs of your business.
Frequently Asked Questions
What is ticketing software?
Ticketing software is a platform that makes it easy to solve customer problems coming from a variety of communication channels such as email, live chat, and social media. Each entry that arrives becomes a ticket. With the help of ticketing software systems, customer service representatives can efficiently manage all customer inquiries.
Is it worth using ticketing software?
It is worth using ticketing software because it allows agents to work more efficiently, allows for effective prioritization, and also allows you to store all messages and customer data in one place. In addition, the service team members can easily share content with each other.
Can you use ticketing software via LiveAgent?
LiveAgent provides ticketing software. It is intuitive, easy to use, and allows you to handle all the necessary communication channels, reporting and communication within the team.
Strokovna opomba
<p>Programska oprema za izdelavo zahtevkov omogoča lažje reševanje težav strank prek enotne platforme. To vpliva na stroške, prihodke, učinkovitost dela in zadovoljstvo strank.</p>
Notes - Visible only to agents
Add private Notes to a ticket that are only visible to agents. It brings you many benefits. Read more and follow the instructions in the article and add Notes.
Email accounts configuration introduction
Connect your own email accounts and have your business emails stored in LiveAgent as tickets. Read more about connecting your own mail account with LiveAgent.
