Kaj je zaposleni agent?
Staff agent is a member of the customer service team with less privileges than a supervisor, team leader or a manager who are appointed to the Admin role. Typically, a staff agent has the Agent role which allows her/him to solve and transfer tickets, have access to specified departments and do only minor configurations.
Learn more about Agents in LiveAgent.
Frequently Asked Questions
Kdo je zaposleni agent?
Zaposleni agent je agent,ki je član ekipe za storitve za stranke in ima nižjo avtoriteto od svojega nadrejenega, vodje ali direktorja. Njegove naloge vključujejo na prvem mestu celotno storitev za stranke in učinkovito reševanje problemov.
Katera dovoljenja ima zaposleni agent?
Zaposleni agent ima pravice agenta, na primer dostop do vseh njemu dodeljenih zahtevkov ali skupine zahtevkov, ki so mu na voljo. Lahko v polni meri ureja zahtevke in implementira povezane aktivnosti. Ima dostop do spefifičnih oddelkov in izvaja manjše konfiguracije.
Ali lahko nastavite zaposlenega agenta v LiveAgent?
V LiveAgent lahko nastavite vlogo agenta, ki je namenjena zaposlenim agentom. Omogoča izvajanje nalog, ki so povezane z agentom in upravljanjem z zahtevki.
How to automatically assign a ticket to agent who opened it
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
Kako oblikovati stran s pogostimi vprašanji
Canned messages improve customer communication and business success. LiveAgent offers various tools for customer support and a 14-day free trial.
