A live chat button is an icon placed somewhere on your website that allows customers to communicate with customer support in real time. It enables your agents to quickly and effectively resolve customer inquiries. The live chat button can increase a company’s profit, customer satisfaction, customer retention, agent satisfaction, and many more.
You can customize your chat button to better fit your page and overall branding. In LiveAgent, you can even set up a chat button animation to grip your website visitor’s attention right off the bat.
If you would like to learn about other features to improve your customer service, check out help desk software.
Orodja za klepet omogočajo komunikacijo v realnem času, prenos besedilnih sporočil, slik, video posnetkov in povezav ter skupno rabo zaslona. LiveAgent ponuja 15 funkcij klepeta v živo, ki omogočajo hitro storitev za stranke po ugodni ceni. Poleg tega omogoča tudi druge funkcije, kot so spremljanje obiskovalcev spletnega mesta in uporaba prednastavljenih odgovorov.
Programska oprema za klepetanje v živo
Programska oprema za klepet v živo je odlična za povečanje stopnje zadrževanja strank in vključenosti. LiveAgent ponuja številne funkcije, medtem ko HubSpot Service Hub in tawk.to sta primerna za startupe in srednje velika podjetja. Zoho Desk je prilagodljiv in ima visoko oceno.