Kaj je aplikacija za klicni center?
Customer service application brings every form of communication, such as emails and chat messages into the command center. This application helps the customer support team to stay organized and managed. It enables users to sort tickets or to assign ticket to a certain agent. There are various features that customer service applications offer – forum, knowledge base, live chat, or mobile support. You can place a help button into your mobile app and customers can also receive a resolution through mobile support.
Aplikacija Klicni center je vrsta aplikacije za pomoč strankam in strankam omogoča dostop do podpore prek telefonskega klica iz klicnega centra. Povečuje učinkovitost ekipe za pomoč strankam in zadovoljstvo strank.
Decide, which tickets your agents will be able to answer. Learn more how to setup that agents can answer tickets opened from 'To solve' button only.
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
Create a rule to automatically assign a ticket to agent after reply. Guide included. Get the most of your Live Agent and develop your business successfully.
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.