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What is a base agent?
Agents that are part of the regular billing cycle can also be referred to as base agents. These employees are part of the business’s day-to-day operations and, as opposed to temporary agents, are part of the company long-term.
Benefits of base agents
When you have a base agents group, it can bring many benefits to your business.
- Stability – Once the team is used to one another, understands the workflow, and knows the customers, it provides stability for your company. Not only is it easier for them to communicate with each other, but they are also more likely to provide effective customer service and stick to business goals.
- Budgeting – Allocating the budget for agent training, while having a team with knowledge and skills to build on, is way easier. Having to organize expensive training over and over again is not the most budget-friendly option, so a trained agent base can save your business a lot of resources.
- Better customer experiences – When you have experienced customer service representatives they can provide the best service and increase customer satisfaction scores.
- Lower agent turnover – Agent turnover is one of the productivity metrics in a contact center environment. When this metric is low, you can build a stable customer service team.
- Higher productivity – Having agents familiar with the company, each other, products, and customers allow them to provide more efficient service and keep up the productivity.
Improve your business
LiveAgent offers numerous useful features and integrations that will make your customer service more efective than ever before.
LiveAgent ponuja številne funkcije, vključno s podporo strankam, integracijami in cenovno ugodnimi možnostmi. Agent brez omejitev omogoča popoln dostop do zahtevkov, kar je koristno pri upravljanju strank. LiveAgent je priljubljena programska oprema za pomoč strankam, ki ponuja tudi VoIP telefonske sisteme in samopostrežno programsko opremo. Podjetje Areto Systems ponuja spletno plačevanje in podporo strankam z visoko stopnjo zadovoljstva. Ustvarite račun brezplačno in izkoristite vse prednosti LiveAgent-a.
LiveAgent je programska oprema za pomoč strankam, ki omogoča samodejno dodeljevanje zahtevkov in obvestila preko različnih kanalov. Funkcije omogočajo izboljšanje učinkovitosti agentov ter zadovoljstva strank, vključuje pa tudi VoIP telefonske sisteme in samopostrežno programsko opremo. LiveAgent zagotavlja podporo strankam in omogoča preprosto upravljanje s pritožbami in odjemalskimi portali. Na voljo je brezplačna preizkusna različica, vključno s podporo in izobraževanjem. Vendar pa trenutno ne omogoča anonimne komunikacije med agenti in strankami, skrbniki pa imajo več privilegijev kot agenti.
