Kako nadaljevati prikrivanje klicev?
Prikrivanje klicev, znano tudi kot prikrivanje številk, je funkcija prenosa glasu prek internetnega protokola (VoIP), ki skrije identiteto med telefonskimi klici.
Ko uporabite to rešitev, se ustvari začasna telefonska številka za eno ali obe strani. Omogoča vam uporabo vaše zasebne telefonske številke ali virtualne telefonske številke brez strahu pred kršenjem zasebnosti identitete. Z uporabo prikrite telefonske številke lahko skrijete svojo dejansko telefonsko številko in hkrati zagotovite varno izkušnjo klica svojim agentom in stranke.
Pri razpravljanju o prikrivanju klicev je v ospredju pozornosti izboljšana zasebnost uporabnikov. To funkcijo lahko uporabite v klicnem centru, da ohranite identiteto klicatelja anonimno in zagotovite zasebnost strank.
Oglejmo si nekaj prednosti, ki jih prikrivanje klicev lahko prinese vašemu podjetju.
- Increased call responsiveness – Many people have a distrust of suspicious caller IDs. With the call masking feature, customers receive incoming calls with local numbers which they are more familiar with. This puts them at ease and increases the chance of them picking up and hearing what your representatives have to say.
- Enhanced customer privacy – Both clients and businesses are justifiably aware of data leaks. Call masking helps keep your private communication secure and protected. This can not only put your and the client’s minds at ease but also ensures adherence to identity privacy policies your company has in place.
- Increased customer engagement – Many customers don’t feel comfortable sharing their personal contact details. By using the masked number feature you can gain customers’ trust so they not only give you their personal phone number but are also likely to further interact with your brand.
- Lower communication costs – It’s way cheaper to use call masking than purchasing local phone numbers or setting up whole new contact centers.
- Better call management – While keeping most of your business numbers private, you can give out your unmasked phone number to certain people. This can help you better manage your calls and make sure that you can be reached only by the individuals you’ve selected.
- Centralized business communication – Call masking ensures that all the secure communication between the business and its customers is handled on one platform.
- Data analysis – Call masking feature offers real-time insights into many aspects of a call center like agent performance, quality of interactions, and customer insights. You can then study this data and optimize your processes to provide the best customer experience.
Would you like to make better calls?
Start your 14-day trial for free and set up your own virtual call center with LiveAgent
Frequently Asked Questions
Kakšne so prednosti prikrivanja telefonske številke?
Anonimna komunikacija prek maskiranja klicev ponuja številne prednosti, vključno z zaščito osebne telefonske številke med poslovnimi klici in v storitvah sporočanja, večjo odzivnost in angažiranost strank, boljšo osredotočenost na zasebnost strank, prihranek stroškov, boljše upravljanje klicev in splošno boljšo zaščito posameznih uporabnikov .
Kako nastaviti prikrivanje klicev?
Odvisno je od programske opreme klicnega centra in ponudnika telefonskih storitev, s katerim sodelujete. Različni ponudniki poslovnih telefonov imajo različne postopke nastavitve. Vendar bi ga v večini primerov morali imeti možnost nastaviti in konfigurirati na plošči s standardnimi nastavitvami. Koliko lahko konfigurirate to funkcijo VoIP, je odvisno od rešitve klicnega centra in ponudnika VoIP, ki ga uporabljate.
Kako nadaljevati prikrivanje klicev?
Prikrivanje klicev se uporablja v številnih globalnih podjetjih, ki so prisotna v več državah. Druge panoge, ki se jim zdi maskiranje telefona dragoceno, so tiste, ki delajo z velikimi količinami podatkov o strankah, kot so finance, zdravstveni delavci, potovalne in dostavne službe, pa tudi kontaktni centri, spletne tržnice in platforme za e-trgovino.
Strokovna opomba
Prikrivanje klica je funkcija, ki skrije identiteto med telefonskimi klici preko VoIP. Omogoča uporabo zasebne ali virtualne telefonske številke za varno izkušnjo.
How to automatically assign a ticket to agent who opened it
Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
