Kaj je programska oprema kontaktnega centra?
Programska oprema kontaktnega centra je tehnologija, ki pošilja stike strank po različnih kanalih (npr. E-pošta, telefon, klepet v živo, družabni mediji in drugo) predstavnikom službe za stranke. Povečuje učinkovitost in produktivnost kontaktnega centra.
Kontaktni center je del organizacije, ki se osredotoča na interakcijo s strankami. Kontaktni center ponuja tudi poročila o ključnih meritvah. Uporabniki lahko nastavijo nekatera pravila, ki olajšajo delo agentom, ki obravnavajo posebne vrste poizvedb in težav.
Frequently Asked Questions
What is contact center software?
Contact center software is a technological tool that increases the effectiveness and efficiency of the customer service team. Thanks to the use of such software, the contact between the customer and the customer service agent is easier and more efficient.
Does LiveAgent provide contact center software?
LiveAgent is primarily a software for contact centers. It provides multichannel contact center solutions for help desks, offering features such as support for phone calls, mailboxes, chats and social media. This comprehensive software enables better contact with the client, ensuring a seamless customer service experience.
What are the must-have contact center software?
A good software for the customer service center should have an automatic call distributor. Thanks to this functionality, the client will quickly find the right agent. The second important feature is multi-level IVR which allows callers to easily select the section they want to contact. A useful feature is to route clients to agents according to their skills and create custom connection queues that allow them to connect to the appropriate agents. An unquestionable advantage of the customer service center software is the possibility of synchronization with CRM and other business tools.
Kontakti službe za pomoč uporabnikom Constant Contact
Constant Contact je uporabniku prijazna marketinška platforma, ki ponuja orodja za ustvarjanje učinkovitih trženjskih kampanj. Ponujajo podporo strankam prek telefona, e-pošte, družbenih medijev in drugih kanalov. Podpirajo tudi dogodke in spletne ankete.
Kontakti službe za pomoč uporabnikom ActiveCampaign
ActiveCampaign je programska oprema za pomoč uporabnikom, ticketing, klicni center in podpora preko družbenih medijev. Kontaktne informacije: help@activecampaign.com +1 800-357-0402.
Kontakti službe za pomoč uporabnikom Sendinblue
Nosov s strankami. Ustvarite BREZPLAČNI račun in preizkusite LiveAgent. Cenik, funkcije, alternative, podpora in več. Več na blogu in akademiji.
Kontakti službe za pomoč uporabnikom Maropost
Maropost je večkanalna platforma za e-trgovino. Ponuja vse-v-enem rešitve za upravljanje zalog, naročil in označevanje pošiljk. Kontakti za podporo strankam so na voljo na njihovi spletni strani.
